TERMS & CONDITIONS

1. Who we are and what these Terms cover

1.1 These Terms & Conditions, our Privacy Policy, and any booking confirmation, itinerary, proposal, or written pre contract information we provide form the agreement between:

a) Episódio Inesquecível Unipessoal Lda, trading as Last Bad Decision (we, us, our); and

b) the person making the booking (the Organiser) and all individuals included in the booking (you, your, the Group).

1.2 By paying a deposit, requesting we confirm any element, or participating in any activity arranged by us, you accept these Terms.

1.3 If any supplier terms apply (venues, transport, boats, accommodation, activity providers, guides), those terms form part of your overall arrangements. Some supplier terms limit liability and set strict conduct rules.

2. Our role

2.1 Depending on the nature of the service, we act either:

a) as an agent arranging services provided by third-party suppliers; or

b) as the organiser of experiences designed by us and delivered directly by us and/or through carefully selected subcontractors, representatives, or partners acting under our direction.

2.2 Where we act as agent, your contract for the relevant service is with the applicable third-party supplier and their terms and conditions will apply in addition to these Terms.

2.3 Where we act as organiser or principal, we may perform the services ourselves or through subcontractors, representatives, or partners engaged by us. Such subcontractors act on our behalf and are not considered independent suppliers for the purposes of your booking.

2.4 The classification of our role in respect of any specific service or experience shall be determined solely by us and shall not be inferred from branding, marketing materials, uniforms, itineraries, on-site presence, staffing arrangements, or the level of operational involvement exercised by us.

2.5 Regardless of whether we act as agent or organiser, we do not guarantee the conduct, suitability, or behaviour of venues, third parties, or other participants, and our liability is limited as set out elsewhere in these Terms.

3. Definitions

3.1 Organiser: the person who books, accepts these Terms, and acts as primary contact.

3.2 Programme / Itinerary: the set of services we arrange (activities, transport, accommodation, reservations, hosts, meals).

3.3 Deposit: the initial non refundable payment required to start confirmations (currently €250 per group unless stated otherwise).

3.4 Start date: the first date of the Programme.

3.5 Supplier: any third party providing services (venues, transport, boats, accommodation, activity providers).

4. The Organiser's authority and responsibilities

4.1 The Organiser confirms that they have full authority to make the booking on behalf of all members of the Group and to bind them to these Terms.

4.2 The Organiser is responsible for communicating all booking details, schedules, conduct rules, payment deadlines, safety requirements, and supplier conditions to all members of the Group.

4.3 We may communicate primarily with the Organiser. Any instructions, confirmations, notices, or information provided to the Organiser shall be deemed to have been provided to the entire Group.

4.4 The Organiser is solely responsible for payment of the full price of the Programme, including deposits, balances, adjustments, and any additional costs incurred. Failure by any Group member to pay the Organiser does not relieve the Organiser of their payment obligations to us.

4.5 Payment of the Programme price may be made by the Organiser directly or by any person authorised by the Organiser. Responsibility for ensuring that payment is made in full and on time remains with the Organiser at all times.

4.6 We are not responsible for, and will not become involved in, internal arrangements, disputes, or non-payment between Group members.

4.7 Certain services forming part of the Programme may be structured so that a portion of the agreed price is paid to us in advance and the remaining balance is payable in cash on the day of the Programme to the relevant supplier, representative, or on-site personnel, as communicated to the Organiser in advance.

4.8 Where a cash payment forms part of the agreed Programme price, the Organiser remains responsible for ensuring that such payment is made in full, at the correct time, and to the correct recipient. Failure to make any required on-site payment shall be treated as non-payment under these Terms and may result in suspension, cancellation, or refusal of the relevant service, without refund of amounts already paid.

4.9 Cash payments that are not expressly identified as forming part of the agreed Programme price (including tips, discretionary extras, or services requested independently on site) are separate from the Programme and are the responsibility of the payer and recipient only.

5. Booking process and contract formation

5.1 Quotes are indicative until confirmed in writing. Availability can change at any time.

5.2 A binding booking exists only when we send a written confirmation that the Programme (or specific elements) are booked and we have received the required deposit or full payment.

5.3 You must check your confirmation details immediately. If anything is wrong, notify us promptly. If you delay, it may reduce your rights and options.

6. Pricing, accuracy, and booking errors

6.1 We take reasonable care to ensure that the information and prices shown on our website, proposals, itineraries, and other materials are accurate at the time of publication. However, prices and availability are dynamic and may vary due to factors including (without limitation) seasonality, demand, availability, lead time, group size, supplier pricing updates, and operational or logistical constraints. As a result, prices displayed may not always reflect current availability or cost.

6.2 Indicative prices do not constitute an offer capable of acceptance.

6.3 We reserve the right to correct errors, update prices, or amend descriptions at any time prior to booking confirmation. No price, availability, or reservation is guaranteed until the Programme or relevant service is confirmed by us in writing and the required payment has been received.

6.4 If an obvious pricing or description error is identified after confirmation, we will notify the Organiser as soon as reasonably possible. The Organiser may either accept the corrected price or description or cancel the affected service only, in which case any amounts paid to us for that service will be refunded, excluding any non-refundable supplier payments already incurred.

6.5 We will not be liable for booking errors attributable to information provided by the Organiser or any member of the Group, or for errors caused by unavoidable or extraordinary circumstances as described elsewhere in these Terms.

7. Payments of amounts due

7.1 Deposit

To secure a booking, the Organiser must pay the required non-refundable deposit by bank transfer in the amount and by the deadline stated in writing. The deposit secures availability, allows us to confirm services with suppliers, and covers administrative and contractual commitments made on your behalf.

7.2 Balance

The balance of the Programme price must be paid by bank transfer and received by us in cleared funds no later than 30 days before the Programme start date, or earlier if expressly stated in writing. We do not collect or store card details and do not initiate payments on your behalf. It is the Organiser's responsibility to initiate payment in sufficient time to account for international transfer delays, bank processing times, weekends, holidays, and any intermediary banking procedures. Payment obligations are not satisfied until the full amount is received by us.

7.3 Bank charges and currency

All bank charges, intermediary fees, currency conversion costs, and transfer expenses are the responsibility of the Organiser. Any shortfall resulting from such charges shall be treated as an outstanding balance and must be settled immediately.

7.4 Failure to pay

If any amount due is not received in full by the applicable due date, we reserve the right (without prejudice to any other rights) to suspend, cancel, or release any part of the Programme without refund of amounts already paid. Any cancellation arising from non-payment shall be treated as a cancellation by the Organiser and subject to the cancellation charges set out in these Terms.

7.5 Adjustments

Where an adjustment arises following confirmation (including changes in party size, itinerary modifications requested by the Organiser, or supplier price changes triggered by such modifications), the Organiser must pay any additional amount due by bank transfer by the deadline stated in writing. Failure to do so shall be treated as non-payment under Clause 7.4.

7.6 Proof of payment

Providing proof of payment or confirmation of a transfer does not constitute receipt of funds. We may request updated proof where necessary, but only cleared funds received by us satisfy payment obligations.

8. Changes and cancellations by you

8.1 All cancellation or change requests must be made in writing and shall take effect only when received by us via email to lisbon@lastbaddecision.com or sent in writing to the assigned booking agent handling the Programme. Notices given verbally, by telephone, messaging apps, or social media shall not be valid. The effective date of cancellation or change shall be the date on which the written notice is actually received by us via email.

8.2 If the Organiser wishes to make any changes to the confirmed Programme (including changes to dates, activities, timings, or party size), such requests must be submitted in writing as soon as possible. We cannot guarantee that requested changes can be accommodated. Where changes can be made, they may result in additional costs, amended pricing, or revised payment deadlines, all of which must be accepted in writing by the Organiser.

8.3 If we are unable to accommodate a requested change and the Organiser does not wish to proceed with the original booking, the request shall be treated as a cancellation and the cancellation charges set out below shall apply.

Cancellation charges

Cancellation charges are calculated based on the Programme start date and apply per booking.

8.4 The non-refundable deposit is the amount stated and paid at the time of booking and applies per booking. While the deposit is typically €250, the applicable amount is the deposit actually paid.

8.5 Any amounts already paid will be applied toward the applicable cancellation fee. Any excess may be refunded at our discretion, subject to any non-refundable supplier costs already incurred.

8.6 No refunds will be issued for cancellations, non-attendance, late arrival, or partial participation by individual Group members. The Organiser remains responsible for the full Programme price regardless of changes within the Group.

8.7 Where a change or cancellation reduces the number of participants below the number on which pricing, minimum group sizes, or supplier conditions were based, suppliers may amend their pricing or cancel the affected service. Any resulting increase in cost shall be payable by the Organiser.

8.8 If the reason for cancellation is covered by the Organiser's or a Group member's insurance policy, the Organiser may seek recovery of cancellation charges directly from their insurer. We are not responsible for assessing insurance cover or assisting with claims beyond providing standard documentation on request.

9. Changes or cancellations by suppliers or us

9.1 Suppliers may change details (times, venues, routes, providers) for operational, safety, legal, or weather reasons.

9.2 Minor changes do not entitle you to a refund.

9.3 If a supplier makes a significant change or cancels, we will try to offer an alternative of similar value where reasonably possible. If not possible, we will refund amounts we receive back from the supplier for the affected element only. We do not cover additional costs you incur (new travel, alternative accommodation, missed flights, etc.).

9.4 Weather dependent activities: poor weather does not automatically create a right to cancel without fees. Where possible, we will help source alternatives, which may cost more.

9.5 Unavoidable and extraordinary circumstances (force majeure): we are not liable for failures caused by events outside our control (including government actions, strikes, adverse weather, safety incidents, riots, terrorism, disasters, epidemics, or supplier shutdowns).

10. Behaviour Code and zero tolerance conduct rules

This clause is designed to protect you, suppliers, the public, and our team.

10.1 You must behave respectfully and lawfully at all times, follow supplier rules, and comply with instructions from our staff, suppliers, representatives, venue security, and authorities.

10.2 Zero tolerance. We may, and suppliers may, refuse service, deny entry, remove participants, or end an activity immediately if, in our reasonable opinion, any person:

• a) is intoxicated or under the influence of drugs, or appears unfit to participate safely;
• b) behaves aggressively, abusively, or threatens anyone;
• c) harasses, intimidates, humiliates, or targets others (including staff, residents, or other guests);
• d) causes or risks damage to property, vehicles, vessels, venues, or equipment;
• e) commits or threatens illegal acts (including drug possession, vandalism, theft, assault);
• f) breaks safety rules, refuses briefings, or interferes with safety equipment;
• g) creates a disturbance likely to trigger venue closure, police action, or complaints (noise, public disorder, indecency).

10.3 If your Programme is terminated under this clause:

• a) our duties end immediately;
• b) you must leave the relevant premises when instructed;
• c) no refunds are due for any part of the Programme;
• d) you are responsible for all additional costs caused (transport, alternative accommodation, cleaning, security call outs, fines, repairs, supplier penalties).

10.4 Timings matter: late arrival can result in a shortened activity or total loss of the activity with no refund, because suppliers operate fixed schedules.

10.5 You agree to ensure the Group does not bring prohibited items where suppliers forbid them (examples include glass, outside alcohol, drugs, weapons, fireworks), and complies with dress codes and ID rules.

11. Alcohol, drugs, and fitness for activities

11.1 Many activities require concentration and physical capability. You must be fit to participate and disclose any relevant conditions if asked.

11.2 Alcohol or drug use may be strictly prohibited for many activities. If a supplier believes a person has been drinking or using drugs, the supplier may refuse participation without refund.

11.3 You are responsible for checking that your insurance covers all booked activities, including higher risk activities.

12. Security deposits, damages, and indemnity

12.1 Suppliers may require a security deposit or pre-authorisation (cash or card). These are managed by suppliers at their discretion and we are not present to witness disputes.

12.2 You are responsible for any damage, cleaning, repairs, penalties, or losses caused by you or your Group. Where we are charged by a supplier or venue due to your actions, you must reimburse us on demand.

12.3 Indemnity: you agree to indemnify us (and our staff and contractors) against any claims, losses, fines, costs, and legal fees arising from:

• a) your breach of these Terms or supplier rules;
• b) your negligence or misconduct;
• c) damage or injury caused by you or your Group;
• d) illegal acts by you or your Group.

13. Complaints and issues during the Programme

13.1 If any issue arises during the Programme, you must inform the relevant supplier immediately so they have the opportunity to resolve it at the time. You must also contact us as soon as possible by telephone, WhatsApp, or email using the contact details provided in your booking confirmation or itinerary.

Where any activity, service, or experience is not proceeding as described, is missing elements stated as included, or does not materially match what was confirmed or sold, you must notify us during the time of the activity. Failure to notify us during the time of the activity may result in the issue being deemed accepted and may limit or exclude any entitlement to a refund or compensation.

13.2 Issues raised only after an activity has ended, where we were not given a reasonable opportunity to address the matter at the time, may be deemed accepted and may limit or exclude any entitlement to a refund or compensation.

13.3 If a complaint cannot be resolved on the spot, you must submit a written complaint to us within 28 days of the end of the Programme. The complaint must include the booking reference, a clear description of the issue, and any relevant supporting evidence.

13.4 Complaints received after the 28-day period, or complaints that were not raised in accordance with Clause 13.1 during the Programme where reasonably possible, may not be considered.

13.5 Failure to follow the procedure set out in this clause may affect our ability and that of the relevant supplier to properly investigate the complaint and may affect your rights under these Terms.

14. Liability limits

14.1 Where we are liable to you under Portuguese law, we limit liability to the extent permitted by law.

14.2 We are not liable for indirect losses, loss of enjoyment, loss of business, loss of profit, or consequential damages.

14.3 Subject to mandatory law, our maximum total liability for claims not involving personal injury or death is limited to twice the amount paid to us by the affected person for the specific element giving rise to the claim.

14.4 You must take reasonable steps to minimise losses and must use insurance where applicable.

15. Passports, visas, health documents, and ID

15.1 You are responsible for passports, visas, entry requirements, and any required health documentation.

15.2 Many venues require valid photo ID and may refuse entry without it. No refund is due for refusals of entry.

16. Governing law and jurisdiction

16.1 These Terms and any dispute arising from them are governed by Portuguese law.

16.2 The courts of Portugal have exclusive jurisdiction, unless mandatory consumer law requires otherwise.

17. General legal provisions

17.1 Severability: if any clause is invalid, the remainder stays in force.

17.2 No waiver: if we do not enforce a right immediately, we do not waive it.

17.3 Assignment: you may not transfer your booking without our written consent.

17.4 Third party rights: suppliers may enforce relevant parts of these Terms where appropriate.